Other options may include a supporting app like Google Authenticator, a security key, or backup codes. You’ll then enter that code to access your account. You’ll get a unique code by text message or phone call, or through another option you choose. It helps us make sure that it’s you trying to access your account-and not a hacker. It’s also sometimes called 2-factor authentication.Įach time you sign in to a VA website or app, you’ll use multifactor authentication to verify you’re you. You’ll do this using a device that only you should have, such as your mobile phone.
After you have successfully changed your password and reviewed your account connections, you can deactivate your account again.Multifactor authentication is an extra layer of protection on your account. If you suspect your account may be compromised, follow instructions on how to secure your account.
If you receive an email that your account has been reactivated, and you did not log in to reactivate, your account may have been compromised. I deactivated my account, but it keeps getting reactivated Unfortunately, unless you can contact us from the confirmed email address (or have access to the verified mobile number on the account), we will be unable to deactivate the account on your behalf. I lost access to the email address I used to set up the accountĭeactivation is an action that must be taken by the confirmed account holder or by request of a confirmed account holder. I tried to deactivate, but it says I have the wrong password If that doesn't work, come back to this page for more troubleshooting.
0 kommentar(er)
